Shipping & delivery policy

Physical Products Shipping Tiers & Charges

RiseCart Pro manages physical product deliveries across Pakistan through trusted logistics and courier partners on Cash on Delivery (COD):

• Orders Under PKR 3,000: Enjoy 100% Free Delivery on all physical product orders below PKR 3,000.
• Orders Equal to / Above PKR 3,000: Standard delivery charges apply based on parcel weight and courier rates.
• Pre-Dispatch Order Confirmation: For orders of PKR 3,000 or above, our dispatch team conducts a mandatory confirmation call or WhatsApp message to verify shipping address details and inform the customer of the exact delivery charge prior to dispatching the parcel.

Order Verification & Delivery Timelines

• Order Processing Window: Physical orders are processed and handed over to courier partners within 2 to 3 working days of order placement.
• Standard Delivery Timeline: Estimated delivery time across Pakistan is typically 6 to 7 business days post-dispatch, depending on destination city and courier routing.
• Cash on Delivery (COD): Customers are requested to inspect parcel packaging upon arrival and hand over exact cash payment to the courier agent upon delivery.

Digital Products Instant Delivery Process

Digital items (such as skill courses, e-books, and digital tools) follow a distinct, automated delivery mechanism:

• Free Customer Account Required: Shoppers must create a Free Customer Account on RiseCart Pro to purchase and access digital products.
• Manual Payment Verification: After submitting payment proof/reference details, RiseCart Pro Admin verifies the payment in the backend.
• Instant Dashboard Access: Upon payment approval, the digital file download button unlocks instantly inside the customer's dashboard, granting permanent 24/7 access to the asset.

Automated Fulfillment for Sellers

• Zero Delivery Logistics for Sellers: Subscribed SaaS sellers do not manage product packaging, inventory holding, warehousing, or courier dispatches.
• Unique Link Attribution: When a customer orders a physical product through a seller's unique referral link, the order lands directly in the RiseCart Pro Admin Panel.
• Managed Dispatch: RiseCart Pro handles supplier sourcing, packaging, courier booking, and COD collection automatically.

Undelivered & Rejected Orders

In the event that a courier delivery fails due to an incorrect customer address, unanswered confirmation calls, or customer refusal at doorsteps, the parcel is marked as returned. No net profit is awarded to sellers on failed or rejected deliveries.