Refund & return policy

Physical Products Return & Exchange Conditions

RiseCart Pro prioritizes customer satisfaction while maintaining strict product quality control:

• Eligibility Window: Customers can request a return or exchange for physical items within 3 days of receiving their parcel on Cash on Delivery (COD).
• Strict Condition Requirements: To qualify for a return or exchange, the product must be 100% unopened, unused, undamaged, and sealed in its original manufacturer packaging with all tags, seals, and accessories intact.
• Non-Eligible Returns: Products that have been opened, unsealed, used, or damaged after delivery will not be accepted for return or refund.
• Return Shipping Costs: If a return is initiated due to a change of mind, the customer is responsible for return shipping costs. If the item sent was incorrect or damaged in transit, RiseCart Pro handles full replacement shipping.

Digital Products Non-Refundable Policy

Digital items (such as e-books, video skill courses, and digital assets) operate under a strict non-refundable model:

• Instant Access After Verification: Once customer manual payment is verified by Admin and digital files are unlocked inside the customer dashboard, access is considered fully delivered.
• Strict Non-Refundable Terms: Due to the downloadable and copyable nature of digital assets, all digital product sales are strictly final and non-refundable once download access is granted.

SaaS Seller Subscription Fee (PKR 2,800/Year) Non-Refundable Terms

• Immediate Infrastructure Provisioning: The PKR 2,800 annual subscription fee grants instant 1-year access to the Seller Dashboard, product link generator, downloadable video ad assets, and link tracking software.
• Strict Non-Refundable Subscription: Once payment is approved and seller dashboard credentials are key-generated, the PKR 2,800 annual subscription fee is strictly non-refundable under any circumstances.
• Renewal Terms: Renewal fees paid for subsequent years are also non-refundable once account extension is activated.

Impact of Returns & Cancellations on Seller Net Profits

• Verified Completed Deliveries Only: Seller Net Profits are awarded strictly on 100% actual, completed, and non-returned sales.
• Return Clearance Adjustment: If a retail customer cancels an order prior to dispatch, rejects Cash on Delivery (COD) at doorstep, or initiates a valid return within the return window, no net profit is credited or cleared for the seller.

Refund Processing & Timeline

Approved physical product refunds are processed via direct bank transfer or Easypaisa/JazzCash within 5 to 7 business days after the returned item arrives at our warehouse and passes physical inspection.