Refund Policy

1. Store Orders (Physical & Digital Products)

• Eligible physical product returns are handled under our Returns & Exchange Policy (7-day window, unused condition).
• Approved refunds are returned to the original payment method or bank account within 7–14 business days after we receive and inspect returned goods.
• If we cancel an order before dispatch (e.g. stock unavailable), a full refund of the product and shipping amount paid will be issued.
• Digital products delivered instantly are generally non-refundable unless required by law or the product is defective as verified by our team.

2. Payment Gateway (PayFast / Bank Transfer)

• For card or wallet payments processed via PayFast or other gateways, refunds follow the same eligibility rules above and may take additional time depending on your bank or wallet provider.
• For payment disputes or duplicate charges, contact info.realrise@gmail.com within 7 days with order number and proof.

3. Membership Registration Fee

The one-time affiliate membership activation fee is non-refundable once the account is activated and dashboard access is granted. See Terms & Conditions Section 2.

4. Partial Refunds & Shipping

• Original flat shipping fees (PKR 300) are non-refundable on change-of-mind returns unless the return is due to our error.
• Promotional discounts are refunded proportionally on approved returns.