CONTACT & SUPPORT

We're here to help.

Contact the correct team so your request can be resolved faster.

Reach RealRise (SMC-Private) Limited for store orders, shipping, returns, payment issues, and affiliate account support. We aim to respond within 1–2 business days.

Company Details

RealRise (SMC-Private) Limited

House No. 473, Bilal Block, Nishter Colony, Ferozepur Road, Lahore, Pakistan

info.realrise@gmail.com

03193517141

Social & Messaging

Message us on WhatsApp or follow RiseCart Pro on social media for updates and support.

What to Include in Your Message

Order enquiries: order number, full name, email used at checkout, and phone number.
Payment disputes: transaction date, amount (PKR), payment method, and proof (screenshot or TID). Contact us within 7 days — see Terms & Conditions.
Returns: order number, product name, and photos if defective — see Returns & Exchange.
Shipping: order number if tracking is delayed — see Shipping & Delivery.

Support Hours

Monday–Saturday, 10:00 AM – 6:00 PM (Pakistan Standard Time), excluding public holidays. For urgent order issues, reach us via WhatsApp from the links above or email info.realrise@gmail.com.

Document information

Last updated: June 2026

Owned and operated by REALRISE (SMC-PRIVATE) LIMITED

House No. 473, Bilal Block, Nishter Colony, Ferozepur Road, Lahore, Pakistan

Still need help?

Talk to the RiseCart support team.

Please include your order number or registered seller phone number.

Email support