Returns & Exchange Policy

1. Return & Exchange Window

• You may request a return or exchange within 7 calendar days of delivery for eligible physical items.
• Contact us at info.realrise@gmail.com or 03193517141 with your order number, product name, and reason.

2. Condition of Goods

• Items must be unused, unworn, unwashed, and in original packaging with tags attached.
• Items showing wear, damage, stains, or missing tags are not eligible for return or exchange.
• For defective or wrong items sent by us, contact us within 48 hours of delivery with photos; we will arrange replacement or refund including return shipping at our cost.

3. Return Shipping Costs

• Change of mind / size exchange: the customer bears the cost of return shipping to our Lahore address unless a promotional offer states otherwise.
• Our error or defective product: RealRise (SMC-Private) Limited bears return shipping and reshipment costs.
• Approved refunds are processed to the original payment method or bank account within 7–14 business days after we receive and inspect the returned item.

4. Exchanges

• Size or colour exchanges are subject to stock availability.
• If the requested variant is unavailable, a refund or store credit may be offered.
• Exchange shipping for approved exchanges may incur a standard courier fee unless the return is due to our error.

5. Non-Returnable Items

• Digital products, downloadable content, and membership activation fees.
• Items marked final sale or clearance on the product page.
• Products damaged after delivery due to customer misuse or alteration.

6. How to Start a Return

1. Email info.realrise@gmail.com with subject line "Return – [Order Number]".
2. Wait for return authorization and shipping instructions.
3. Ship the item securely; we are not responsible for parcels lost in return transit without tracking.
4. Refunds are issued after inspection at our warehouse/office address listed in Contact Us.